SHIPMENT
• Preparation: <24 working hours.
• Peninsula and Portugal (GLS, 1–2 days): free shipping ≥ €45.
• Balearic Islands (GLS, 2–4 days): from €7.90; free for those ≥ €80.
• Canary Islands, Ceuta, and Melilla (Correos, 4–6 days): See the full table in Shipping. Prices exclude VAT; IGIC/IPSI and customs duties at destination.
• EU and international: +INFO
CHANGES
• Mainland Spain: Free with "returnable orders." Place a new order and in the SPECIAL INSTRUCTIONS FOR SELLER box in your shopping cart, write: returnable order. The courier will deliver and collect at the same time. If your new order is less than €45, we'll refund the shipping costs.
• Other areas: return + reorder. +INFO
RETURNS (GLS URL – Drop-off at point)
• Available in all areas.
• Generate your label/QR from our GLS URL and deliver the package to a nearby GLS point.
• Standard return cost: –€2.90 (deducted from the refund).
• Deadline: 30 calendar days from delivery. Refund via the same method within 14 days of verification. +INFO
RETURNS AT THE CUSTOMER'S EXPENSE
• Send your return using the carrier of your choice to:
Ferry Returns; Trinquete Street, 3-5, 46650 Canals, Valencia, Spain.
• Deadline: 30 calendar days from delivery. Refund via the same method within 14 days of verification. +INFO
PAYMENTS
• Card (Visa, Mastercard, Amex), Apple Pay, Google Pay, PayPal, transfer and cash on delivery (ES/PT): 2% surcharge (min. €2).
• Methods may vary by country and currency.
Note: Delivery times may vary depending on campaigns/promotions. +INFO
